About Us

About Lone Alarms

We provide alarms to lone workers, mobile workers, and anybody else who wants to feel protected and reassured. All of our alarm users receive a 24/7 monitoring service from our Response Team. Every member of the team has had extensive training to provide the best possible service and respond to a wide range of emergency situations. What’s more, the TSA has given our Monitoring Centre the highest possible accreditation. The TSA (Telecare Services Association) is the industry and standards body for Telecare and Telehealth in the UK. With just one push of your alarm button, you can get help when you need it most from our expert Response Team

What happens when I press my Lone Alarm?

If you need assistance for any reason, simply press and hold the buttons on your Lone Alarm. This will send an alert call through to our 24-hour Monitoring Centre. Our Response Team is BS8484 Compliant and trained to take the most appropriate course of action depending on the specific situation and needs.

A member of the Response Team will answer the call. Using the built-in microphone the operator will assess the situation and take the correct course of action. The Response Team will use the listen-in feature to assess the situation to determine the best course of action. They will enable the speaker and talk over the lone alarm if it is safe to do so, or they will contact the named contacts and/or emergency services if necessary.


During the setup process, you will choose some emergency contacts. In an emergency, the Response Team will call these people to come and assist you, wherever you are. If you are a lone worker, these contacts might be colleagues who work nearby, or others who are based in the office. If you are using the Lone Alarm for personal safety, you might choose relatives, friends, or neighbours to be your emergency contacts. The Response Team will also call the emergency services if you need urgent assistance.

If the first person on your emergency contacts list doesn’t answer, the Response Team will simply move on to the next contact. In the rare event that none of your emergency contacts respond, the Response Team will call the emergency services to come and assist you.

For more information on our Lone Alarms, please call our Customer Service Team on 0800 03 08 222 and they will happily answer any questions you may have.